Plain-English Advice: We avoid complicated terminology when communicating with you. If you prefer calls over emails or letters instead of PDFs please let us know. We will adapt our service to suit your needs.
Same Day Call Backs: Don’t you hate it when your Solicitor never calls you back? We promise to return your call on the same day if you call before 3pm. We will also provide you with regular updates so you are not chasing.
Receipt of Documents: If you drop off, email, or post documents to us, we will let you know we’ve received them. We will confirm within 24 hours and we will review and report back to you within 5 working days.
Emails: Your Solicitor or Conveyancer will reply to your email within 24 hours. If it’s a small issue or question we will answer it there and then but if it’s more involved we will confirm receipt and when you can expect to receive a full response.
Trusted Advisor: We promise to support you in achieving the best possible outcome and therefore if we can’t help we will always recommend someone who can.