Property law experts Attwells Solicitors have won the Feefo Platinum Trusted Service Award, an independent award of excellence, which recognises businesses that consistently deliver an outstanding customer experience.
Attwells are the only law firm locally to receive such an honour. Indeed, Feefo only presents Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years.
Client Care Partner, Lloyd Clarke comments: “We’re delighted to receive a Platinum Trusted Service Award from Feefo. Client care is our number one priority and so the fact that this award is based on feedback from real clients gives us the confidence and reassurance need that we are providing an exceptional level of service. The award also recognises just how hard our staff work to go over and above for our clients.”
This achievement follows on closely from Attwells recent success in winning the Client Care Award at the Modern Law Conveyancing Awards held in Liverpool. In addition, the firm with offices in Ipswich, Colchester and London, has also been shortlisted for the National UK Customer Satisfaction Awards 2023, to be held at the Hilton in Park Lane in March.
Consumer Confidence
With consumer confidence at near historic lows due to rising inflation, as well as research from the Institute of Customer Service revealing that complaints rose to 17.3% in the second half of 2022, this award and Attwells’ commitment to client care offers families moving and property professionals the reassurance they will receive the best possible client care.
Tony Wheble, CEO at Feefo, concludes: “The Trusted Service Awards have always been about recognising companies that go way beyond the norm in customer service and in turn receive great feedback from delighted customers. A particular congratulations to Attwells Solicitors for winning a Platinum Trusted Service Award by providing great customer service consistently over a number of years. I look forward to seeing them continue to achieve next year and beyond.”
