At Attwells Solicitors, exceptional customer service is more than just a business goal – it’s a cornerstone of how we operate. Our journey, which has led us to the prestigious EADT Business Awards 2023, is a testament to our commitment to consistently delivering the highest level of customer service to those who entrust us with their property law needs.
As we specialise in conveyancing, we understand that the process of buying or selling a property can be overwhelming, and that’s why we’ve made it our mission to guide and support our clients every step of the way.
It’s truly brilliant to be recognised for our efforts. Over the years, we’ve been honoured to receive client care awards from Feefo, an independent customer review platform. These awards are particularly meaningful to us because they are based on feedback from our clients themselves. It’s heartening to know that our dedication to exceptional service has resonated with those we’ve had the privilege to serve.
Recently, our Colchester office achieved a significant milestone – 100 five-star reviews on Google in just one year. While numbers are not everything, this achievement reflects the genuine satisfaction of our clients, and for that, we are incredibly grateful. Each positive review is a testament to the hard work and commitment of our team.
Being nominated for the EADT Business Awards is an honour that we truly cherish. The judges’ recognition of our “clear commitment to customer service” reaffirms our belief that putting our clients first is the only way to do business. We are proud of the fact that we have a dedicated role within our organisation focused on monitoring and enhancing the customer experience. This reflects our commitment to continuous improvement and our desire to provide the best possible service.
What sets us apart is not just our expertise in property law, but our unwavering dedication to people – our clients and our team. We believe that outstanding customer service should be at the heart of every organisation, and we’re so proud to be seen as an example of that. This nomination is not just a recognition of our efforts; it’s a reminder of the importance of putting people at the centre of everything we do.
As we look ahead to the awards ceremony at Kesgrave Hall in Ipswich on September 28, we do so with a sense of excitement and gratitude. The EADT Business Awards celebrate excellence, innovation, and dedication across various industries, and we’re honoured to be a part of it.
Our journey is a collective effort, and we extend our gratitude to our clients, our team, and all those who have supported us along the way. Whatever the outcome on September 28, we’re proud to have come this far, and we remain committed to our unwavering pursuit of excellence in customer service.