We are thrilled to announce an impressive triumph at the East Anglian Daily Times Business Awards 2023. Last week, we proudly accepted the highly esteemed Customer Excellence Award, a resounding testament to our steadfast commitment to delivering exceptional service to our valued clients.
This accolade highlights our consistent dedication to delivering exceptional client service. Over recent years, we have distinguished ourselves from competitors by tirelessly working to cultivate enduring client relationships.
What elevates this achievement even further is the fact that we were the only law firm nominated across all twelve awards categories, with entrants being whittled down from 140 businesses in total.
The Customer Excellence Award represents the latest addition to our growing collection of awards that acknowledge our dedication to client service. We have previously received multiple awards from Feefo, an independent customer review platform, for our unwavering commitment to excellence in service delivery. What distinguishes these awards is their foundation in authentic, independent feedback from our valued clients, underscoring the tangible impact we have on their lives.
One outstanding example of our commitment to excellence is our Colchester office’s recent milestone—receiving 100 five-star reviews on Google within just one year. While we acknowledge that numbers alone cannot fully encapsulate the extent of client satisfaction, this accomplishment serves as a genuine and measurable reflection of the gratitude and appreciation our clients have for our dedicated team.
Lloyd Clarke, our Client Care Partner, expressed his gratitude upon receiving the prestigious Customer Excellence Award by saying, “We are absolutely thrilled to receive the Customer Excellence Award at the East Anglian Daily Times Business Awards 2023. This achievement is a testament to the dedication and passion that our team puts into delivering exceptional service to our clients, day in, day out. We are proud to stand head and shoulders above our competitors in the delivery of client care, and we are grateful for the trust our clients have placed in us.” Lloyd has overarching responsibility for client care and service monitoring, ensuring that the team at Attwells continues to deliver the first-class service that it is known for.
This remarkable recognition serves as a powerful motivator for us to continue our mission of setting the highest standards in client service excellence. We remain steadfast in delivering outstanding support, expert advice, and legal expertise to our valued clients.