ChatGPT is making headlines across the globe as the newest technological breakthrough. The artificial intelligence tool was launched in November 2022 by OpenAI and is now known as the most advanced free technology. It has been used to write emails, articles, screenplays, and even by a judge in Pakistan to assist in a verdict for a juvenile case. This blog will explore the positives and negatives of such programmes within UK Conveyancing.
Advantages
- Accessibility: ChatGPT provides a user-friendly interface that allows clients and conveyancers to engage in conversations at their convenience.
- Prompt responses: ChatGPT can provide immediate responses to client enquiries or concerns.
- 24/7 availability: ChatGPT operates round the clock, enabling clients to access conveyancing assistance at any time.
- Efficiency: ChatGPT can handle multiple conversations simultaneously, allowing conveyancers to address several client queries simultaneously.
- Consistency: ChatGPT ensures consistent and accurate responses by relying on pre-programmed knowledge and language models.
- Cost-effectiveness: Using ChatGPT as a communication tool can potentially reduce operational costs for conveyancing firms.
Disadvantages
- Lack of human judgment: ChatGPT operates based on pre-programmed knowledge and language models, lacking the ability to exercise human judgment or adapt to unique circumstances.
- Limited context awareness: ChatGPT relies solely on the information provided to it during the conversation and lacks the ability to gather additional context or information beyond what the user provides.
- Inability to handle complex interactions: While ChatGPT can handle routine queries and provide general information, it may struggle with complex or intricate conversations.
- Lack of empathy and personal touch: ChatGPT lacks the emotional intelligence and empathetic understanding that human conveyancers can offer.
- Potential for misinterpretation or miscommunication: ChatGPT’s responses are based on patterns and data it has been trained on, which may lead to misinterpretation or miscommunication.
- Data privacy and security concerns: ChatGPT processes and stores, conversations, raising potential concerns about data privacy and security.
I believe it is important to mention at this time that the advantages and disadvantages were generated by ChatGPT itself in roughly 2 minutes. It actually gave double the context for each point but this was cut down for the readability of the article.
It is clear to see that there are various advantages to ChatGPT, such as offering anytime accessibility for those who work office hours. However, I believe within the scope of Conveyancing that the disadvantages outweigh the positives. Whilst the Law is black and white there are instances where experience and knowledge from practice can assist with complex matters, this is something that an AI would not be able to do as it may offer a more basic and rigid approach. More importantly, there would be a lack of human judgement, empathy and personal touch.
ChatGPT can be a useful tool in the legal world however, the way it is used and what for, should be determined on a sector-by-sector and job-by-job basis.
